Chesselle is passionate about customer satisfaction and continuously strives to provide the best quality products with unmatched customer service. We understand that there could be rare cases where in you may wish to not go ahead with your purchase or the product doesn’t fulfil your expectation. The cancellation and return policy has been designed keeping in the interests of the customers along with logistics challenges and costs involved in heavy bulky goods e-commerce.

• Cancellations

1.1 Order is not processed: In case the order has not been processed and fulfilled, the order can be self cancelled by the customer from his account or a cancellation request can be raised by dropping a mail at info@chesselleindia.com. The cancellation of an order is not guaranteed. In case an order is successfully cancelled before it is processed, full refund will be initiated. The refund will automatically be credited back into the original source within 1-3 working days depending upon the mode of transaction.

1.2 Order has been processed: In case the order has been processed and fulfilled, the order becomes non-cancellable and no cancellation requests can be accepted. If the delivery is refused by the customer, for any reason, To and Fro Logistics charges will be levied at the time of processing the refund. The To and Fro logistics charges can vary from ₹800-₹2800 depending upon the weight of the shipment and shipment destination pin code.

The refund will be processed once the shipment is travelling back to the source and once processed, it can take 4-7 working days for it to get credited back into the original payment source.

Disclaimer : The free shipping provided by Chesselle is only applicable for successful orders, in which case, the cost of shipping is borne by Chesselle. In case the customer chooses to cancel / reject the order after it has been shipped, the shipping cost will be borne by the customer.

• Returns

Chesselle follows a parts replacement/return policy, for which the terms are mentioned below:

2.1 A product purchased on Chesselle is eligible for parts replacement or return within the return period (within 10 days from the date of delivery) if it fulfils any of the following conditions:

• a) Product delivered is different from what was ordered.
• b) Product was received in a physically damaged condition or was found defective when package was opened.
• c) The product or parts of the product or accessories that were described on the website as “In the Box” was missing.

2.2 Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery” has to be reported within 72 hours of product delivery with valid images/video evidence of damage to be eligible for a replacement. Any issues reported after 72 hours will not be accepted.

2.3 Chesselle reserves the right to resolve any return request for in transit damaged part(s) / missing item(s) / wrong item delivered by sending a replacement of the affected part(s) within a stipulated time, free of cost. In case the part is not available, return and full refund will be initiated.

2.4 Chesselle reserves the right to either process a refund back to the original source account, replace the product, or issue a refund in the form of a voucher that can be redeemed for any product available on the Chesselle website.

2.5 Every care has been taken to ensure that the product details are correct. All dimensions are measured by hand, so there might be a very slight variation. Whilst the image is a true representation of the standard product, slight variation in colour replication may occur due to lighting/flash during photography or your monitor settings. Warranty or return does not cover minor imperfections in the product that broadly meet design specifications or imperfections that do not materially alter the product’s functionality.

• Cancellation Policy for Renewed Products

3.1 Order is not processed: In case the order has not been processed and fulfilled, the order can be self-cancelled by the customer from his account or a cancellation request can be raised by dropping a mail at info@chesselleindia.com. The cancellation of an order is not guaranteed. In case an order is successfully cancelled before it is processed, full refund will be initiated.

The refund will automatically be credited back into the original source within 2-5 working days depending upon the mode of transaction.

3.2 Order has been processed: In case the order has been processed and fulfilled, the order becomes non-cancellable and no cancellation requests can be accepted. If the delivery is refused by the customer for any reason, to and fro logistics charges will be levied at the time of processing the refund.

To and Fro logistics charges can vary from ₹800-₹2800 depending upon the weight of the shipment and shipment destination pin code.

The refund will be processed once the shipment is travelling back to the source and once processed, it can take 4-7 working days for it to get credited back into the original payment source.

Disclaimer: The free shipping provided by Chesselle is only applicable for successful orders. In case the customer chooses to cancel or reject the order after it has been shipped, the shipping cost will be borne by the customer.

• Return Policy for Renewed Products

4.1 A product purchased on Chesselle is eligible for parts replacement only within the return period (within 48 hours from the date of delivery) if it fulfils the following conditions:

• a) Product delivered is different from what was ordered.
• b) Product was received in a physically damaged condition or defective when the package was opened.
• c) The product or accessories described as “In the Box” were missing.

4.2 Any product noticed as “Received in Physically Damaged Condition” must be reported within 48 hours of delivery with valid images/video evidence to be eligible for replacement.

4.3 Chesselle reserves the right to resolve any return request for in-transit damaged parts or missing items by sending replacement parts within a stipulated time free of cost.

4.4 Chesselle reserves the right to either process a refund back to the original source account, replace the product, or issue a refund voucher redeemable on the Chesselle website.

4.5 Refurbished products may have minor visual imperfections which do not affect the functionality of the product and therefore will not be eligible for parts replacement.

• FAQ

Where do I place a return request?
The return request can be placed directly on the website under support section while sharing the reason along with photo/video evidence.

Till when can I place return request?
The return request can be placed within 10 days of the delivery date of the product.

Does the product need to be repackaged?
The product must be returned in unassembled state and in the original packaging. If the customer cannot reassemble the packaging, Chesselle may arrange it at cost.

Who is responsible for return shipping fees?
Return shipping for eligible returns will be borne by Chesselle. For non-eligible returns the cost will be borne by the customer.

When will I get the refund?
Refund will be processed after inspection at the warehouse and may take up to 10 days depending on the payment method.